No one had foreseen just how fast three of China’s most powerful influencers would fall.
On June 3, Austin Li, a 30-year-old live-streamer with over 60 million followers on the Alibaba-owned e-commerce platform Taobao, abruptly cut off a live stream after a tank-shaped ice cream dessert appeared on the screen. While he later posted that it was due to “technical difficulties,” most people understand it as having triggered government censors, who interpreted it as a reference to the anniversary of the June 4 Tiananmen Square protests and massacre. Li isn’t known to have been arrested, and his account remains active, but he hasn’t streamed or posted on social media since that day. Fans and observers suspect he may not be allowed to stream again.
The Chinese livestreaming e-commerce industry is a massive industry worth over $180 billion. Combining the QVC-style TV marketing with the live interaction and convenience made possible by smartphones, these live streams drew in 388 million Chinese viewers in 2020. It took the industry half a decade to hit its peak, and influencers like Li have risen to rival the popularity of A-list celebrities in China. They’ve been endorsed by the central government as innovators and job creators, and have been known to facilitate billions of dollars worth of online purchases in one night. Their status as retail rainmakers has given them immense power over sellers, including giant multinational corporations, in who gets featured and what the price should be.
But in Li’s and at least two other cases, these online empires were toppled overnight in what appears to be a government crackdown extending back to late 2021.
As 2021 was drawing to a close, Taobao’s most and third-most followed live-streaming influencers, Huang Wei (known as Viya online) and Zhu Chenhui (known as Cherie), were suddenly fined millions of dollars for tax evasion by a local tax authority in Hangzhou, China. Even after they each made public apologies, their Taobao live-streaming accounts and other social media presence disappeared. They never live streamed again.
Before that, influencers at their level were considered too big and too important for the tech platforms and the whole industry to turn against them, but the harsh response suggested otherwise. The industry is still processing its aftermath. The immediate result of Huang and Zhu’s downfall had been that Austin Li, who survived the crackdown (he is said to have had clean tax records), benefited the most by absorbing the traffic, attention, and business deals his peers left behind. That is, until this week.
The fall of these mega influencers means a power reshuffle inside the industry, as the money and attention they commanded could now be diverted to smaller players. Taobao, the Alibaba platform where most of these activities take place, also started a campaign in January 2022 to support bottom-level and mid-level influencers with cash rewards and traffic support.
It also changed the dynamics between influencers and brands. For one thing, the deep discounts that customers used to get through big-time influencers aren’t likely to remain if brands are making deals with live-streamers with smaller followings. And instead of relying on influencers’ huge reach, many brands are now building their own live-streaming channels. “This might be good news for brands, as customers might go to their self-operated live-sessions,” says Jialu Shan, a research fellow at the Global Center for Digital Business Transformation, “but definitely bad news for customers, as they can’t enjoy the cheap deals which only live-streamers like Li and Viya can bring.”
The top influencers’ fate is also a clear signal that live-streaming e-commerce cannot escape government scrutiny. “Big name celebrity KOLs (Key Opinion Leaders) have evolved into a huge business and are now essential in e-commerce. But along with multi-million dollar paydays and high visibility comes the risks of microscopic scrutiny and social media blowback,” says Franklin Chu, the US managing director of marketing company Azoya International, which has worked with Austin Li in the past.
Along with tax responsibilities and content censorship, livestreaming e-commerce influencers are also dealing with increasing regulations that hold them accountable for things like product quality control, properly reporting their sales numbers, and minors’ participation in live streams. Since 2020, the government has released multiple regulatory documents that address different aspects of the business, putting the industry under close watch.
While influencers like Huang and Zhu have disappeared from the internet, their marketing and business teams are struggling to remain in the industry. Both Huang and Zhu’s assistants have become influencers themselves. They claim they are no longer involved with the companies that supported their celebrity former bosses, but Chinese media have reported that it’s pretty much still the same teams behind them.
If that tank-shaped ice cream appearance does turn out to end Li’s career, this is probably what his company, Meione, will do too. But no statement has been made by his team, the tech platforms, or the regulator yet, leaving an anxious waiting game for millions of his fans. If he can return to his daily live streams, it won’t be just his fans who are rejoicing: the sellers and marketing agencies who have benefited from his popularity will join them. “Azoya has worked with him successfully in the past and likely would do so again, assuming there are no dramatic declines in his marketing effectiveness,” says Franklin Chu.